Privacy

SM Medispa Ltd trading as The Canmore Clinic takes great care to protect the personal data we hold for you in line with the requirements of the General Data Protection Regulation (GDPR).

The purpose of collecting and storing personal data about you is to ensure we can:

• Provide, appropriate, safe and effective aesthetic care, treatment and advice for you
• Fulfil any contracts we hold in relation to your care
• For business administration of your care.

Types of Personal data held for our clients 

The personal data we process (processing includes obtaining the information, using it, storing it, securing it, disclosing it, and destroying it) for you includes:

• Name, address, date of birth
• Unique identification number
• Email address
• Phone numbers
• Occupation
• Medical history
• Photographs
• Family group
• Financial information
• Credit cards receipts
• Correspondence
• Details of any complaints received

We keep an inventory of personal data we hold on our patients and this is available on request. 

Disclosure to third parties

The information we collect, and store will not be disclosed to anyone who does not need to see it. We can only share data if it is done securely and it is necessary to do so.

We will share your personal information with third parties when required by law or to enable us to deliver a service to you or where we have another legitimate reason for doing so. Third parties we may share your personal information with may include:

• Regulatory authorities such as the General Medical Council or the Scottish Regulatory Authorities
• Insurance companies
• Loss assessors
• Fraud prevention agencies
• In the event of a possible sale of the practice at some time in the future.

We may also share personal information where we consider it to be in a patient’s best interest or if we have reason to believe an individual may be at risk of harm or abuse.

Personal privacy rights

Under the General Data Protection Regulation (GDPR) you have the following personal privacy rights in relation to the information we hold about you.

You have a right to:

• Access to and copies of your records that we hold by contacting us directly: we will acknowledge your request and respond within one month or sooner
• Have inaccuracies deleted.
• Have information about you erased in certain circumstances. This should be seen in light of the need to keep records about your care in case you have any problems in the future.
• Object to direct marketing.
• Restrict the processing of your information, including automated decision-making.
• Take your data to another clinic or anywhere else.

Patients who wish to have inaccuracies deleted or to have information erased must speak to the nurse who provided or provides their care.

Legal basis for processing data we store

The GDPR requires us to state the legal basis upon which we process all personal data for our patients and it requires us to inform you of the legal basis on which we process your personal data.

The legal basis on which we process this data are:

1. We hold patient data because it is in our Legitimate interest to do so. Without holding the data we cannot work effectively.
2. We hold staff employment data because it is a legal obligation for us to do so.
3. We hold suppliers data because it is needed to fulfil a contract with us.

Automated decision making

You will be asked to opt in to any processes involving automated decision making.

This includes:

Consent

SM Medispa Ltd will always obtain specific, opt in consent from you for direct marketing information.

We will also obtain specific, opt in consent from you. If you are a new patient, we will obtain consent when you first attend the practice. If you are an existing patient, we will obtain consent when you attend for your next appointment or for a treatment appointment. We will refresh this consent annually when you complete a new medical history proforma.

Withdrawal of consent

After you have given your opt in consent you have a right to withdraw your consent at any time.

Retention period

This clinic retains medical records for a period of 10 years.

Complaints

You have a right to complain about how we process your personal data. All complaints concerning personal data should be made in person or in writing to Miranda Philip. All complaints will be dealt with in line with the practice complaints policy and procedures.

 This Privacy Notice was reviewed and implemented on: 1^st November 2021

It will be reviewed annually and is due for review on: 1^st November 2022 or prior to this date in accordance with new guidance or legislative changes.

WHO WE ARE

Our website address is: https://www.thecanmoreclinic.com.

WHAT PERSONAL DATA WE COLLECT THROUGH THE WEBSITE AND WHY WE COLLECT IT

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

WHERE WE SEND YOUR DATA

Visitor comments may be checked through an automated spam detection service.